AI in 60 Seconds is a new Insight Media series written by AI expert Ukti Vora—each regular installment will offer quick, easy-to-implement tips to help eye care professionals enhance practice excellence by putting artificial intelligence to work.
Onboarding a new optician or technician is exciting, but getting them up to speed takes real time. Where is the trial frame kit? What is our rush order policy? How do we log a warranty claim? Every new hire has questions, and every practice wants to answer them well.
AI can help you do that faster and more consistently. Here is how to put it to work.
- Turn your policies into a guide. Feed a general AI chatbot, such as ChatGPT, Claude or Gemini, your office procedures and common questions, then ask it to organize everything into a simple training document new hires can read on their own. Stick with a paid version of the tool, since it keeps your practice information more private than a free tier.
- Add a quick quiz. Ask the same chatbot to draft a few questions to check understanding after week one.
- Give staff a place to ask. A private AI assistant loaded with your materials lets new hires get answers instantly, instead of pulling a teammate away from a patient.
AI will not replace hands-on training, but it catches the small stuff. Start with one FAQ document. You will feel the time saved almost immediately.
Ukti Vora, MBA, M. Optom, FAAO, is the host of the founder and host of Nerdy Optometrist Media, LLC.