The VSP Global Innovation Center (GIC) has released Practice of the Future, a new Futurist Report examining how artificial intelligence (AI), emerging technologies, and new care models are becoming available to eye care providers to meet patient demand and improve practice efficiency. The interactive report explores how technology and changing care models could influence six areas of an eye care practice.
“Eye care is at a pivotal moment. As patient needs and preferences continue to grow and technology advances at an unprecedented pace, optometry has an opportunity to expand its impact on overall health,” says Will Flanagan, senior manager of VSP GIC Programs and Partnerships.
Six Areas of the Future Practice
Key developments highlighted in each area include:
- Pre-Test Room: Pre-testing is becoming more flexible, with technologies allowing components of the exam to be conducted remotely, in waiting areas, or by nonclinical staff. These changes create opportunities to improve access and efficiency.
- Exam Lane: AI-enabled diagnostics are helping providers identify and document early indicators of broader health concerns, including cardiovascular, kidney, and neurological diseases. VSP says these capabilities could further position optometry within the broader healthcare continuum.
- Subspecialty Areas: Practices are expanding into areas such as myopia management, audiology, and aesthetics, with 34% of optometrists planning to introduce new care modalities. These services can broaden patient care while creating additional opportunities for practice growth.
- Optical Retail: More than 80% of eyewear purchases still take place in physical locations. Technologies such as AI-powered virtual try-on and smart eyewear are changing the in-person experience.
- Back Office: AI-enabled practice management tools can support scheduling, billing, staffing, and other administrative workflows. These tools can improve efficiency and reduce administrative burdens at a time when 54% of optometrists report symptoms of burnout.
- At Home: Remote monitoring, diagnostics, and digital shopping tools are extending care and patient engagement beyond the office visit. These technologies are part of emerging models for ongoing care delivery.
The ECP Remains Central
While technology is transforming eye care, the provider remains at the heart of the patient experience, says Michelle Skinner, chief provider solutions officer at VSP Vision. “With approximately 20 million more eye exams needed annually than a decade ago, innovation can help practices meet growing demand while giving doctors more time and resources to deliver high-quality, personalized care.”